In specialist cleaning, trust is built through more than just results. Clients want to know that every stage of the work, from planning and communication through to reporting, is handled with care and accountability. At BCS, we believe that transparency is part of the service. That is why we are proud to be part of the Achilles Framework, a trusted industry standard that helps larger organisations manage quality and compliance across their supply chains.
Why Assurance Matters
Our team works with a wide range of clients across the UK. We value the variety that comes from supporting small businesses and independent operators, but our systems and structure also allow us to deliver to the standards expected by national organisations. The common thread is assurance. Every client, large or small, needs confidence that the work is safe, compliant, and well documented.
Liam Hodgson, Client Services Manager at BCS, explains:
“We enjoy the mix of clients we work with, from local hospitality sites through to national facilities contracts. The expectations might differ in scale, but not in principle. Everyone wants a job done properly, clear communication, and evidence that everything promised has been delivered. Our focus is on giving them that assurance every time.”
The Achilles Framework
Achilles is a global supplier assurance framework that helps organisations verify and manage their contractors against clear standards of safety, sustainability, and governance. By being part of the Achilles Framework, BCS demonstrates that our operations are independently reviewed and meet those standards. It is not just a one-off certification, but an ongoing commitment to best practice and continuous improvement.
Mark Biffin, Director of BCS, adds:
“Being part of Achilles means our processes and systems are regularly assessed. It gives our clients a level of reassurance that goes beyond our word. For us, it keeps the business sharp. It encourages us to keep refining how we plan, communicate, and report. That benefits everyone involved.”
A recognised global framework that allows large organisations to evaluate and work with approved suppliers. It covers key areas such as health and safety, environmental responsibility, and ethical business practices, helping to create safer, more transparent supply chains.
Systems That Support Assurance
Behind every successful service is structure. At BCS, we use an industry-leading operations system to manage scheduling, job tracking, photographic evidence, and certification. Our dedicated client management team, including account handlers and team managers, ensures continuity and clear communication throughout each contract. Where appropriate, we also align our reporting with client CAFM systems such as Planon, Concept Evolution, MRI or Maximo, helping facilities teams integrate our data directly into their compliance schedules.
Liam continues,
“Our goal is to make the process straightforward for clients. They should not have to chase updates or wonder what stage a job is at. Everything is logged, photographed, and verified, so the client has a complete record from start to finish.”
Transparency from Start to Finish
Each project follows a structured process designed for traceability and confidence:
- Planning and risk assessment
- On-site delivery by trained BCS teams
- Photo documentation and digital sign-off
- Certification and reporting through our system
This framework of assurance is supported by our accreditations, including CHAS, SSIP, NAAD and BESA (pending). Together they represent our ongoing commitment to working safely, compliantly, and transparently at every level of service delivery.
- Verified supplier under the Achilles Framework
- TR19-compliant cleaning across the UK
- Digital reporting and photographic evidence
- Alignment with CAFM and PPM systems
- Certified health, safety, and environmental standards
National Scale, Local Standards
With over 28 teams on the road and a dedicated head office team supporting them, BCS delivers a consistent, structured service nationwide. Our systems, reporting, and communication methods remain the same whether a client has one site or one hundred.
Mark concludes,
“The structure behind BCS is what allows us to work with confidence at scale. Our office team, field managers, and on-site crews all work as one system. That means clients know what to expect from us, no matter where they are.”
Assurance You Can See
Whether you manage a single site or a nationwide portfolio, BCS brings clarity and confidence to every stage of your cleaning and compliance programme. From planning through delivery to final certification, our processes are transparent and our standards independently verified.
Contact us to find out more about our Achilles-accredited services or to discuss how we can support your organisation’s technical cleaning schedule.
